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We'd like to remain friends

We are committed to protecting your privacy and security. It is important for us to know who we are working with so we can build a strong relationship to understand your needs and expectations for your visits to us. Following recent changes to our privacy laws, it is our duty to keep you informed of what information we hold about you and what we use it for.

What details do we hold?

  • Your name and surname, so we know what to call you 

  • Your email address and mobile number, so we can stay in touch

  • Your address, so we can keep in touch with you

  • Your birthday, so we can send our birthday wishes to you

  • Notes about your hair & beauty history

  • Your past purchases from us

Why we will contact you?

  • About appointments that you have booked with us

  • About changes to our business and services that we offer

  • If you have contacted us and we are getting back to you

  • About products and services that you have shown an interest in or have purchased

  • For feedback about your visit to make it better for you in the future

Our Promise

  • Any details of yours that we hold, are kept safely in our password protected computer system which only our team have access to

  • Our team will not contact you about anything other than your business with us

  • Our team will not use your details for personal purposes

  • We do not hold any of your payment details 

  • Any details that we have for you on paper, will be shredded before being put in the bin

  • Your details will never be given or sold to anyone

Stay in control

If you wish to opt-out of receiving any correspondence from us, we will honour your decision.

You have two options:

  1. To remain on our system but be removed from our mailing list,  send an email to with subject "Protect my Privacy". Please let us know your full name so we make sure we have the correct person and that you wish to remain with us but do not wish to be contacted. We will remove you from our contact list. With this option, your history with us and your details will remain on our system. However, you will no longer receive Appointment reminders, birthday wishes or updates about our business.

  2. For your details to be completely removed from our system, send an email to with the subject "Protect my Privacy". Please let us know your full name so we get the right person, pop in that you wish to be completely removed from our system and we will get that all sorted for you! All of your details will be removed and you will no longer hear from us. We'll be sad to see you go but you're always welcome back in the future!

If we hold duplicate entries for you in our system, you may also be receiving everything twice. We're sorry about that. Let us know , and we'll get it sorted for you straight away.


We use Treatwell to advertise our business. This is an external company and when you sign up to their site, they hold your information. Any details of yours held on our Treatwell account, Treatwell have access to. Please review Treatwell Privacy Policy. We do not have any control over their Policies

Hope this helps!
With love from..
Sh x
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