DEPOSIT

All bookings require a valid Credit or Debit Card to reserve all bookings. A small deposit will be taken from your card for each service booked which will vary depending on the services booked and will be deducted from your final bill at the end of your appointment. Deposits are fully refundable if you choose not to go ahead with your services provided they are cancelled outwith our cancellation policy period. Once valid card is attached to your booking, we can reserve your spot but the appointment cannot be booked without this. 

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CANCELLATION/NO SHOW POLICY​

We understand that sometimes plans change and life can get in the way. Due to the appointment-based nature of our business, we operate a strict 72-hour cancellation and rescheduling policy.

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We kindly ask that any changes are made at least 72 hours before your appointment. This includes cancelling or rescheduling your booking, as well as removing or cancelling any services included within your original booking.

 

Any changes made within 72 hours of your appointment, or appointments that are not attended, will result in the full value of the original booking being charged to the card used to secure your appointment.

Thank you for understanding and respecting the time reserved especially for you.

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MANAGING YOUR BOOKINGS

All appointments can be managed 24/7 online or through the Sheona Hosie Hair app using your registered email address and password. We recommend managing any changes this way, particularly when approaching our 72-hour cancellation window, so you can be confident they have been completed in time.

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While with clients, our team gives their full attention to the appointment and may not always be available to answer the phone or respond to messages straight away.

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Please be aware that leaving a voicemail, WhatsApp message or other message does not automatically cancel or amend your booking. Your appointment remains in place until the change has been successfully made or confirmed by a member of our team.

For the quickest and most reliable way to manage your appointments, you can use the links within your booking confirmation, book online at www.sheonahosie.com, or download our app here:

https://link-to.app/di7qSIy2zGD3erRlZbmQWg

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LATE POLICY

Out of respect for our other guests, we operate a strict policy regarding tardiness. If you show up more than 15 minutes past your appointment starting time, your appointment may need to be rescheduled and your booked services may still be charged. Alternatively, we may need to adjust the services to suit the time left available but your original services booked would still be charged. 

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NO KIDS

We love your little ones, but for their safety, we ask that you don't bring them along unless they have a scheduled appointment. Little ones that are happy to cuddle up in their pram where they are safely strapped in away from hazards are welcome to come along to shorter appointments, but we would ask that for longer colour appointments that you refrain from bringing them along to the salon. We like you to be able to relax and unwind while you're with us too.

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RETURNS & REFUNDS OF PRODUCTS & TOOLS

You will be offered a full refund or exchange on returns made within 14 days of the original purchase date with proof of purchase. Online purchases must be received by us within 14 days of the original purchase date. All returns must be in their original packaging which must be unopened, unused and undamaged. Sale items are excluded from refunds and exchange.  

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PRICING & QUOTATIONS

All of our pricing is on a tiered structure to reflect the level of experience a team member has. Experience in our eyes is not measured by how many years a stylist or colourist has been hairdressing, rather the quality of their work, the education they have participated in, their capabilities and the care they put into each appointment, including care of the client in the salon, recommendations of the best services and home care for an individual, their client retention and booking percentage. 

We have available on our website, pricing guides for all of our current team and services. These are subject to change and will be updated on our website accordingly at the time of any changes. We will always provide quotation when requested for additional services, and will always recommend what is best for the individual when we discuss the client requirements face-to-face. All new colour bookings will have an initial consultation at least 48 hours prior to the required booking. Full quotation can be provided upon request at the time of consultation. Any upgrades to services or additional services on the day of the appointment will be charged accordingly. 

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PARKING

We have FREE, on street parking available directly outside the salon. Please be advised that the marked bays have a 2 hour restriction. All unmarked bays have no restrictions. We kindly ask that you are mindful of our neighbours. Please do not park around the back of the building or over driveways and please keep to the marked bays to ensure others can park.

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DRINKS AND SNACKS

We like to take our time with your crown you never take off. Sometimes you may have rushed out of the door without breakfast, there may be other times you have a lengthy visit over lunch time. Either way, your comfort while you are with us is massively important to us. While we have a variety of tea & coffee as well as delicious individually wrapped biscuits, we welcome you to bring along a little packed lunch for your visit. We wish nothing to interfere with your relaxation, and when hunger strikes, it can be very uncomfortable.