RETAIL RETURNS & EXCHANGES POLICY
We hope you love the products you purchase from Sheona Hosie Hair. However, we understand that occasionally you may wish to return or exchange an item.
IN SALON PURCHASES
For eligible products purchased directly from the salon, we are happy to offer a refund or exchange within 14 days of the original purchase date, provided that you have proof of purchase.
To be eligible for a return or exchange, products must be:
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Returned in their original packaging
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Unopened and unused
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In their original, undamaged and re-saleable condition
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Accompanied by proof of purchase
For hygiene and safety reasons, we are unable to accept the return of products that have been opened, used or had their seals removed, unless the product is faulty.
ONLINE PURCHASES
If you have purchased a product from us online and wish to cancel or return your order, please contact us as soon as possible.
Online returns must comply with the applicable consumer cancellation and returns requirements. Products should be returned in their original condition and packaging wherever reasonably possible.
Where a product has been opened, used or handled beyond what would reasonably be necessary to inspect it, this may affect the amount that can be refunded, subject to your statutory rights.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
Unless the product is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item to us.
If you believe a product is faulty, has arrived damaged or you have received an incorrect item, please contact us as soon as possible with your proof of purchase and details of the issue.
These circumstances are dealt with separately from our change-of-mind returns policy, and nothing in this policy affects your statutory consumer rights.
SALE & PROMOTIONAL ITEMS
Sale or promotional items are generally not eligible for a change-of-mind refund or exchange unless otherwise stated at the time of purchase.
This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not meet the standards required by law.
REFUNDS
Once an eligible return has been received and checked, your refund will be processed using the original payment method wherever possible.
Please allow a reasonable amount of time for the refund to appear in your account, as processing times can vary depending on your bank or payment provider.
Please note: our 14-day returns policy for change-of-mind purchases is separate from your statutory consumer rights. Nothing within this policy is intended to limit or exclude the rights you have under applicable UK consumer law.